Summer services update
Information Summer services update

Our offices and services will have reduced availability over the holiday period.  Read more about our holiday hours and services availability.

First time user set up

If you’re not an existing new Landonline or legacy Landonline user, you need to be set up as a new user before you can use Landonline Web Search.

The Trusted Contact for your firm can help you complete the required paperwork to get things underway.

What to do

Work with your firm’s Trusted Contact to request your Landonline User ID.

  1. Ask your firm’s Trusted Contact to see whether they have completed the add individual user form for you yet. If they have not, work with them to complete and submit this form, along with any supporting documents (for example, proof of identification).
  2. Check your email inbox – A ‘Welcome to Landonline’ email will be sent to the address you provided, this will include your user ID. (If it doesn’t appear in your inbox, check your spam or junk folder.) Your welcome email may take a number of days to arrive.
  3. Follow any instructions in the email to complete the set up of your user profile and any additional software you need (this will depend on the level of Landonline access you have).
    Add individual user form

Contact Toitū Te Whenua Land Information New Zealand (LINZ) for your first-time password.

  1. When you have received your user details, contact our Customer Support team on 0800 665 463 or +64 7 974 5595 (International callers) to request your first-time user password.

We can’t give you your first-time password until after you have received the email with your User ID.

Access the Web Search Login page.

  1. Make sure you are using a supported browser within the Landonline hours of operation.
    Access Landonline Web Search:

Supported browsers

Current versions of Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.

Log in using your User ID and first-time password.

  1. On the Landonline Login page, enter your Landonline User ID and Landonline Password.
  2. Review the Terms and Conditions and Privacy Statement if needed (remember you are agreeing to these when you log in).
  3. Select Login.

When prompted, change your password. 

  1. Landonline displays the Change password screen. Enter your first-time password in the Current password field.
  2. Enter your new password in the New password and Confirm your password fields, ensuring it complies with Landonline password guidelines

  3. Select Change password. Landonline displays a ‘Your changes have been saved. Redirecting…’ message in the top right of your screen.

    Screenshot of lws change password page

    See also: Landonline password guidelines

Navigate the Landonline Web Search home screen

When you first log into Landonline Web Search, the home screen displays. The key features below will help you to navigate the page.

Screenshot of web search landing page

  1. Select the nine dots icon to switch between New Landonline applications (use the arrow to open the application in a new tab or select anywhere else along the application row to open the application in the current tab). The application highlighted green is the application you’re currently in.

    Screenshot of switching applications
  2. Select the logo to clear any search results and return to the Home page.
  3. This shows your currently selected firm and name. Select your name to change firms.
  4. Select to see your product list – add products to review and then order.

The product list is not available in mobile view.

  1. Select to see recent orders.
  2. Select the Main menu icon to see:
    • client reference
    • today's spend
    • create request
    • fees report
    • change your password
    • reset notifications
    • what's new
    • get help
    • give feedback (on the application)
    • logout.
  3. Use this to select your search options, e.g. address, Title reference, Registered owner, etc.
  4. Use the search field to enter your search details.
  5. Use the map to search by using the zoom in and out functions and then selecting the property on the map.
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