Sign one or more instruments

How to sign 1 or more instruments in a dealing in Landonline.

You can only sign instruments once you have completed all certifications on the Certify & Sign page.

View video on signing instruments

Watch this video to learn how to sign instruments in your dealing in Landonline - Dealings.  

https://youtu.be/4vd2IqrG2J0

1: Confirm you understand the effect of the listed instruments.

Check the box below the list of instruments to confirm you have fully viewed the instruments and understood the effects.

Example of box to check under instruments to sign to confirm you understand the effect of the instruments.

2: Confirm the tax information is correct if necessary.

Some dealings need you to confirm tax information. Skip to Step 3 if the tax information box doesn't show below your instruments.

Select View PDF to review the full tax statement.

Check the box below the instruments to confirm the:

  • tax information recorded in Landonline for the instruments listed matches the information in the tax statements for all roles you're signing on behalf of, or
  • the transfer is exempt from providing a tax statement.
Example of box to check under instruments to confirm tax details are correct when you sign the instrument.

3: Check your Digital Certificate is connected.

Check your current Digital Certificate (DC) is displayed on the screen. If not, select:

  •  Choose Digital Certificate - if your DC is current
  •  Change Digital Certificate - if you need to connect your renewed DC.

Connect your DC to Landonline

Example of when DC is connected.

4: Enter your certificate passphrase.

Enter your Certificate passphrase and select Sign instruments.

If you can't remember your passphrase, contact Customer Support on 0800 665 463.

You'll have 3 attempts to get the passphrase right. If you fail all attempts you'll have to start the certify and sign process again.

Example of where to add your passphrase.

After you enter your Certificate passphrase an Authentication request pop-up will appear. This pop-up may appear on a different screen to the one you're working on.

Example of pop-up message to tell you to enter your password for certify and sign

Don't accept any messages from your Password Manager asking to re-save your password. Password Manager will try to use your passphrase instead of your password when you next log into Landonline.

Enable pop-ups if necessary

If you don't have pop-ups enabled in your browser, you won't get the Authentication request pop-up. Find advice on enabling pop-ups depending on the browser you use:

Once you've enabled pop-ups, select Go back in the pop-up. You'll be taken to the Sign instruments page.

Select Sign instruments again.

5: Enter your Landonline password.

You are still logged into Landonline. However, to continue signing you'll need to authenticate yourself again.

Enter your usual Landonline password into the Authentication request pop-up.

Select Confirm password.

Example of the authentication pop-up and where to enter your usual Landonline password.

If you get your password wrong

If you get your password wrong, you'll have 4 more attempts before you are locked out. Then you'll need to reset your password.

To reset your password, select Forgotten your password? Reset it here from the pop-up or your Login screen.

6: Wait for signing.

Once you've entered your password the Signing in progress message will appear. Signing can take a while depending on how many titles, instruments or instruments with attachments there are.

For really large dealings you may need to re-authenticate during the signing session by re-entering your Landonline password.

Example of progress wheel that appears to show signing is in progress.

If signing is successful then you'll be redirected back to the Certify & Sign page.

A Signing was successful message will appear and the Status column will update to show the instrument has been signed.

Example of message that pops up when signing was successful for an instrument.

Signing was unsuccessful

If signing is unsuccessful you'll be redirected back to the Certify & sign page.

An error message will appear asking you to try again. Select Reload in this message to try again.

Example of error message when signing is unsuccessful for certify and sign.

The Certify & Sign page will update with the instruments that have been signed. 

Any instruments that aren't signed will need to be certified and signed again.

Example of what shows if some instruments still need to be certified and signed.

7: Review your certifications and signatures in the Certify & Sign page.

Once all signings are successful you'll be taken back to the Certify & Sign page to check your instruments.

You can see an instrument is fully signed when: 

  • Signed appears in the Status column
  • a green tick appears in the Signing Status column.

An instrument is part-signed when:

  • Part-signed appears in the Status column
  • a blue tick appears in the Signing Status column.

Part-signed statuses appear when there are multiple roles or conveyancy professionals per instrument to sign.

Example of what signing statuses will look like for signed and part signed instruments.

Click on an instrument to open the Instrument preview to check your certifications and signatures.

Example of where you can check your certifications in an instrument preview.

Viewing signing status from other pages

There are 2 other ways to view the signing status of your instruments.

On the Instruments & Roles page. Check the:

  •  Status column in the Instruments section, or
  •  green ticks in the Roles section.
Example of where you can find signing statuses of instruments in the Instrument and Roles page

In the Dealing details panel on your Landing page.

To open the Dealing details panel, click anywhere on a row, except on the dealing number link.

The Dealing details panel has a Signing status for each instrument: Signed, Part-signed or Not signed.

A green tick will appear when an instrument has been fully signed.

Example of what signing status looks like on a dealing details panel.
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