You must always have 1 MFA option for logging into New Landonline.
Before you remove an MFA option
Before you remove an MFA option, you need to have your new option set up first. Otherwise, you'll be blocked from removing it.
Step 1. Go to Login options from your main menu
Select the main menu at the top right-hand corner of your New Landonline page.
Select Login options from your main menu.
Once selected, a separate login options page will pop up in a new tab. Close that tab if you want to return to New Landonline.
Step 2. Select the delete icon next to your chosen MFA option
Red delete icons, like bins, sit on the right-hand side of each MFA option.
Select the red delete icon next to the MFA option you want to delete.
Always have 1 MFA option
You must always have 1 MFA option to log into New Landonline.
Step 3. Select the Remove button
An alert box will pop up to confirm you want to remove your MFA option.
Select the Remove button to delete the MFA option.
Image description
Remove warning pop up box. The box states the MFA option will no longer be available if deleted. There are two buttons. On the left if cancel and on the right remove.
A green box will then appear to confirm the MFA option was removed.
Close your browser tab to go back to your Landonline page.
Removed an MFA option by mistake
If you remove an MFA option by mistake you go to the Log in options screen from your main menu and add it again.
Removing lost devices
Contact our Customer Support team on 0800 665 463 if you want to remove a device from your MFA option because you lost it.