Set up an SMS or phone call for multi-factor authentication

How to set up an text message or phone call to use for logging into Landonline.

After entering your Landonline user ID and password, you'll be asked to set up multi-factor authentication (MFA).

You can choose to receive one-time codes through SMS text message or a phone call to a mobile or landline (direct dial only).

1: Select Add a mobile number.

When you log in, you'll be asked to set up 1 MFA option.

Select Add mobile number (SMS/phone call).

Add number button.

You'll be taken to the screen to add your mobile or phone details.

2: Enter your phone number.

Your phone must be charged before you start.

You can only use New Zealand numbers (+64) for MFA.

Enter your phone number into the Phone number field. Do not use spaces or add your country code. For example: 0255555555 or 015555555.

For text messages you must enter a mobile number. 

For a phone call you can enter a mobile or landline number. If using a landline number, you must use a direct dial and no extension numbers.

Select your preferred Contact Mode:

  • SMS text message, or
  • phone call.

Select Next.

You'll be taken to a screen to add a name for your device and your one-time code. 

Set up screen for SMS phone number.

If you chose a mobile phone you'll be taken to a screen to enter a name for your device.

3: Enter a name for your device.

If you chose a mobile phone, enter a name for your mobile in the Mobile device name field. This helps identify which mobile is authenticating your log in. For example: Millie's work phone.

Mobile device name field.

4: Enter the one-time code from your phone.

A one-time code will be sent to your mobile by text message, or you'll receive a phone call. The text message code will expire after 5 minutes. 

Enter the code sent to you by SMS, or by phone call, into the One-time code field.

Select Re-send code if you don't receive a code in 30 seconds.

One time code field.

5: Select Complete setup.

The check box for Sign out of Landonline on all other devices is already selected. We recommend keeping this box selected.

Select Complete Setup to continue.

Select Previous step to change your mobile number or method of contact at this stage.

Complete set up button.

6: Add another MFA option or continue.

A message will appear that your new MFA option has been set up.

Select Add an authenticator app (recommended) to set up a backup MFA option.

Or select Continue to go to your New Landonline session.

Buttons to add authenticator app or continue.

Back-up option recommended

We recommend you set up another option to authenticate your log in, in case your option is not available.

Authenticate once a day only

Once you've registered your MFA option, you won't need to reauthenticate yourself until the next day.

When you log in for the first time each day, you'll enter your Landonline user ID and password, followed by a one-time code generated from your chosen MFA option. 

You should only be asked for a one-time code the first time you log in, per day, per device or browser.

One time code.

 

Last updated