Log in with SMS or phone call

How to log into New Landonline with an SMS or phone call for multi-factor authentication (MFA).

The first time you log into New Landonline each day, you'll be asked to authenticate yourself with a one-time code. This is in addition to your Landonline user ID and password.

You should only have to do this once a day. If you log into a new device or browser, you may be asked to authenticate yourself again.

Step 1. Log into New Landonline as usual

Log in with your Landonline user ID and password.

The multi-factor authentication (MFA) screen will appear.

 

Shows fields to enter Landonline User id and password on Landonline Login page

 

Step 2. Check the mobile number

Check you're using the same mobile or landline as on the MFA screen.

 

MFA screen for S

Step 3. Enter the one-time code from your SMS text message or phone call

Find the code from your SMS text messages or listen to the phone call and enter that into the One-time code field.

 

MFA screen for SMS/Phone call that appears when you log into Landonline and you have this as your MFA

Step 4. Verify code

Select Verify code to go to your New Landonline session.

 

MFA screen for SMS/Phone call that appears when you log into Landonline and you have this as your MFA

If your code doesn't work

If your code is incorrect or expired, you'll get a message to ask you to try again.

Wait 30 seconds and then select Re-send code.

If your code is still incorrect, please contact our Customer Support team on 0800 665 463.

 

Code incorrect warning for wrong SMS or phone number used for MFA
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