You must always have 1 multi-factor authentication option. You can't remove an MFA option if there is only 1 option set up.
We recommend you enter a backup MFA option in case your primary or default option is not available.
1: Go to Login options from your main menu.
Select the main menu at the top right-hand corner of your Landonline page.
Select Login options from your main menu.
A Login options tab will appear. Close that tab if you want to go back to Landonline.
2: Select a new MFA option.
On the Login options page you'll see 2 options for MFA:
- authenticator app
- SMS/Phone call.
You'll see the device name for the MFA option you've already set up. You can't delete this if it's your only MFA option.
Select Set up next to the MFA option you want to add.
You'll be taken to a screen to enter your Landonline password.
3: Enter your Landonline password.
Enter your usual Landonline password in the Landonline password field.
Select Log in.
4: Enter the one-time code from your authenticator account.
You'll be asked to enter the one-time code from your primary authenticator account, either your authenticator app or phone.
Enter the code into the One-time code field.
Select Verify code.
5: Follow instructions for setting up your mobile number or authenticator app.
Depending on the MFA option you select, you'll be taken to a screen to set up your authenticator app or mobile phone.
Follow the instructions for the MFA option you choose:
6: Close the Login options tab.
When you selected Login options it took you to a new tab to add another MFA option.
To return to Landonline you need to close this tab.