Summer services update
Information Summer services update

Our offices and services will have reduced availability over the holiday period.  Read more about our holiday hours and services availability.

Troubleshooting attaching PDF images

Solve possible issues with uploading image only instruments in New Landonline.

My PDF images aren't uploading

Check the file size of your images. If the combined size of your files is more than 20MB the images may not upload. Individual PDFs should not exceed 10 MB in size.

To reduce the size of your PDFs, consider:

  • changing any coloured PDFs to black and white
  • removing any unnecessary images from the PDFs
  • compress the file size.

Adobe - Two easy ways to compress PDFs on a PC

My PDF images aren't clear or easy to read after uploading

If it’s difficult to read your PDF image, consider:

  • changing the type of font or font size to make it clearer
  • converting your documents to pdf again
  • scanning your documents again. for best results put through the top of your scanner or make sure your lid is closed.

My PDF images are blank when I upload them

If your PDF images are blank you'll need to remove them and upload them again.

'File has been flagged as potentially unsafe' error message

If you get an error message that your file has been flagged as potentially unsafe, please remove this file or PDF.

Try printing the document out and rescanning it as a PDF. Then upload the PDF again.

 

Example of message when file flagged as unsafe.

I can't preview or certify and sign my instrument in Legacy Landonline

Any attachments added in New Landonline for an instrument can't be previewed or certified and signed in Legacy Landonline.

An easy way to tell if an attachment was loaded in New Landonline is by looking at the TIF file size in Legacy Landonline.

If the file size is 0 KB it means the file was uploaded in New Landonline. Go to New Landonline to continue processing the instrument.

I can't preview or certify and sign my instrument in New Landonline

If your instrument has attachments that will exceed 20 MB, you won't be able to add these to New Landonline.

Try reducing the file sizes or go to Legacy Landonline to prepare the instrument for processing.

If some of your attachments were added in Legacy Landonline you won't be able to select each file and preview the documents individually in New Landonline.

Instead use the Instrument preview button to see the full instrument preview.

An easy way to tell if an instrument was uploaded in Legacy Landonline is if the file type is a TIF.

Help from Customer Support

If you still have issues with images, contact Customer Support on 0800 665 463.

Related content Purongo

Last updated