Common Landonline error messages and connection issues

"There is no route to the specified subnet address" when I try to log on to Landonline

This indicates a network configuration issue which usually means you have a firewall that is blocking the network connection used for Citrix.

Action:

See Firewall and proxy servers – configuration tips

"Cannot connect to the Citrix Server. There is no Citrix server configured on the specified address" when I try to log on to Landonline

This indicates a network configuration issue which usually means you have a firewall that is blocking the network connection used for Citrix.

Action:

See Firewall and proxy servers – configuration tips

"Protocol driver not found in MODULE.INI" when I try to log on to Landonline"

This indicates the required Landonline software components may not have been installed successfully.

The Landonline installation requires two separate components to be installed - Citrix ICA Client and Uniprint. These must be installed in the correct order.

This error occurs when the Citrix ICA client has been installed but the Uniprint component has not been installed successfully. (MODULE.INI is actually part of the Citrix ICA client - but an updated copy that corrects this problem is installed along with Uniprint). Therefore, to use Landonline, you MUST install the Landonline software in the following order:

1. Citrix ICA client
2. Uniprint client

Action:

See Landonline software downloads and installations instructions and scroll down to step 2 to download and install the Uniprint Client.

I left my PC logged on to Landonline and when I came back it had logged me off

Idle Landonline sessions are automatically closed down after 15 minutes to free up resources for other users. The system gives a two minute warning.

Action:

You need to acknowledge this warning by clicking 'OK' in the pop-up box to stop being automatically disconnected.

"ICA file not found"

There are two reasons why this error message may display.

First, your security settings may be incorrect. Second, your Internet browser cache may need to be cleared. Follow the instructions below to resolve this problem.

Action:

1. Security settings may be incorrect

You will need to ensure that "do not save encrypted pages to disk" is not checked in the security settings. (When you connect to Landonline, a Citrix configuration file (launch.ica) is downloaded from the web server and then run by the local ICA client. The Landonline web servers use secure pages (https://...) and if your browser is configured not to save encrypted pages to disk, the launch.ica file cannot be written to disk and the ICA client has no file to open.)

To correct your security settings:

• In Internet Explorer select Tools > Internet Options
• Select the Advanced tab
• Beneath the Security section of options, uncheck the option called "do not save encrypted pages to disk".

2. Internet browser cache may need to be cleared

If the Internet browser cache is excessively large, it can cause a delay saving the launch.ica file and retrieval by the ICA client.

To clear your Internet browser cache:

• In Internet Explorer select Tools > Internet Options
• Select the General tab.
• In the Temporary Internet files section of options, click the Delete Files button.
• NB: You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache.

 

I get the message "Error in ICA connection" after logging off from Landonline and closing my modem connection

This message occurs when a Landonline window is still open when you disconnect your modem.

If you see the ICA icon on your task bar or in your system tray, this indicates you still have a Citrix ICA connection open (which means you are still connected to the Landonline server).

Action:

You must close all Landonline windows (including Landonline Online Help) in order to log off completely.

My screen froze and I got the message "Error in ICA connection" while I was working in Landonline. Why?

Your modem has disconnected for some reason. If this happens frequently, it almost certainly indicates there is something wrong with your modem or your phone line.

A common cause of this problem is if your phone line goes through a PABX (i.e. you have to dial a number, usually 1, to get an outside line). This is particularly likely with older PABX models.

Action:

Try connecting with a direct telephone line if you have one available. Fax machines are often on direct lines - you may be able to borrow the line briefly to see if it improves things.

Why do I get a message saying my "connection to the Internet has been idle for <n> minutes" and asking if I want to disconnect, even though I am still using Landonline?

Your browser may prompt you to disconnect your session if you have not displayed any new web pages for a certain period. This is caused by the way your browser is configured and is not a Landonline configuration issue.

Action:

You can change your browser settings to increase the time period before you get this prompt, or disable it altogether.

You will need to contact your IT support staff or service provider if you need help to change these settings.