Forgotten your password
Find steps on how to reset your password:
If you need further help resetting your password, call Customer Support on 0800 665 463.
Change individual user details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
| Add a new user to your Landonline account. | Add individual form | POI, Contract, Practising certificate for signing roles only. |
| Apply for certify and sign rights in Landonline. | Change individual details form | Appropriate supporting evidence will need to be provided |
| Associate a user to multiple Landonline accounts. | Read: Fill out: | Contract, Multi account association cover letter |
| Change a user's role. For example, nominate a new Trusted Contact or System Manager when a staff member leaves. | If the person is an existing Landonline user: If the person is not a Landonline user: | None |
| Remove a user from a Landonline account. | We only accept requests to remove a Landonline user from the user themselves or the Trusted Contact. Important things to do:
| None |
| Update your contact details, such as your email address. | Change individual details form | None |
| Update a profile with a new user access type. | Change individual details form | None |
Change Landonline account details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
| Update contact details for your account. | Change account details form | Cover letter or email from System Manager. |
| Update the account name. | Change account details form | Cover letter or email from the Trusted Contact. |
| Update your account details after a merger. | Account mergers in Landonline | Cover letter on letterhead. |
| Remove your account after closure. | Account closures in Landonline | Firm closure letter. |
Where to send your forms
Please scan and email completed paper work as a PDF to:
All scans must be clear, readable, and in full colour.
Applying for signing rights
| Governing Body | User access type | Document | Document type | Evidence required |
|---|---|---|---|---|
| New Zealand Law Society | Dealing user including certify and sign rights | Annual Practicing Certificate | Electronic | Email a full colour PDF of your current annual practicing certificate to: |
| Cadastral Survey Licencing Board | Survey user including sign and submit rights | Cadastral Survey licence | Electronic | Email a full colour PDF of your current cadastral survey licence to: |
| New Zealand Society of Conveyancers | Dealing user including certify and sign rights | Annual Practicing Certificate | Paper/Physical | Email a full colour PDF of a completed Land Broker Annual Practicing form: Email to: |
| Māori Land Court | Dealing user including certify and sign rights | Letter of Delegation | Paper/Physical | Email a full colour PDF scan of a completed MLC letter of Delegation form: Email to: |
Replacement forms
The PDF forms below are for use only when a replacement form is required. They are not intended for use without first completing the online forms above.
Pre-populated forms will be generated where required after the online forms above have been completed.