Production issues for Web Search

Multi-file formats for survey plans

You now have multi-file format options for survey plans:

• PDF
• JPG – available only for 1-page plans
• TIFF – not available for Imperial Plan (Colour).
   

However, TIFF and JPG are currently unavailable for plans registered after July 2024. We are working to have a solution for plans after July 2024 in the future.

For more information, see:
Multi-file formats for survey plans

Browser Update Required for PDF Downloads in New Landonline

The way files are downloaded from our Web Search app has been changed to enhance the reliability and performance of our file download system. These improvements require newer versions of web browsers to support this functionality.

Older versions of Chrome or Edge browsers can't handle the download correctly and produce an XML file instead of a PDF.

To ensure you receive PDF files when downloading in Web Search, we recommend updating your web browser to the latest version.

For information on how to update the most common browsers, use the links below:

Click here for infomation on updating Google Chrome
Click here for information on updating Microsoft Edge

Search for a dealing fees report

We are currently developing a feature to search fee reports by dealing ID.

As a temporary workaround, if you need to obtain the fee report for a specific dealing, you can export a fees report of a date range for all users. This report will include both search and dealing fees for your firm. You can then use a filter to locate the fees related to the specific dealing within the CSV file.

1. Go to fees report and change the user filter to “All”
2. Export your data as a CSV file.
3. Open the CSV file in Excel.
4. Press Ctrl + Shift + L to enable the header filter.
5. Click the dropdown arrow in the “DESCRIPTION” header.
6. Type the dealing number (or part of it) into the search bar within the dropdown menu, then press OK.
7. Your data is now filtered to display only the rows with the specified dealing number.
    

Print spatial map

Print spatial map is not currently available in Web Search. As a workaround, you can try using screenshot tools (for example, Snipping Tool in Windows or Windows+Shift+S) to capture and print from the spatial screen.

You can also use the following tips to include more information in your screenshot:

• Turn on “show numerical map scale” from Map Settings to have the map scale in your screenshot. 

• Turn on all the layers / labels you would like to see.

• Collapse the product list and summary panel to maximise the spatial view. You can find more information on this page: 
  Resizing the panels

View Parcel Action in Web Search

If you are unable to see the parcel action from the appellation field, it may be due to the default column size, which can hide this information.

To resolve this, try adjusting the summary panel size to reveal the full parcel appellation.

We are currently working on resizing the field to improve the display for better visibility.

CSV Fee Report incompatibility with Other Software

The way the rows are sorted in web search differ from legacy which may cause errors when attempting to import it into external applications. To resolve, the rows must be sorted in ascending (alphabetical) order using the Client Reference column.

We hope to address this issue in the future but in the meantime instructions to do this using Excel are as follows:

1. Download the CSV file from Web Search and open it in Microsoft Excel
2. Go to the Data tab on the Ribbon and then click on Sort. This will open the Sort dialog box.
3. In the Sort dialog box:
   1. Choose CLIENTREF from the Sort by dropdown.
   2. Select A to Z from the Order dropdown.
   3. Click OK to apply the change.

Your data should now be sorted by the CLIENTREF column. You may now import this into your external application.

Search filters not displayed on single search result

This issue affects all search modes that have filters:

• Title - Registered Owner
• Title - Legal Description
• Title - Parcel ID

When you are on any single search result and swapping to the above search methods, the filters are not displayed.

Examples

If a search returns to multiple title results 

You can change the filters

If a search returns to only one result

You are not able to change the filters as the filters are not displayed.  Note: You are not able to get the filters back by swapping to the other search methods.

Workaround

The way to get the filters back is by returning to the search home page.

You can:

• return to search home page by clicking the LINZ logo
   

  

• or return to the search app by using the App Switcher
   

  

• or log out and back to Landonline.

Download option not working for product viewed on screen

May 2023

If you choose to view a document in Web search using the Open in new window icon,

it will display the document as expected.

But if you then attempt to download what is being viewed using the Download icon from within the View screen,
 

the file will fail to download and you will be presented with this error.

You can use one of the following work arounds.

• Use the Download icon from the order screen.

  

• Add the item to the product list and use either the download option or 'order' function from there. Note these options will not result in additional charges so long as they are done under the same reference number and within the same day.