Summer services update
Information Summer services update

Our offices and services will have reduced availability over the holiday period.  Read more about our holiday hours and services availability.

Production issues for Web Search

Information on production issues for New Landonline - Web Search.

CSV Fee Report incompatibility with Other Software

The way the rows are sorted in web search differ from legacy which may cause errors when attempting to import it into external applications. To resolve, the rows must be sorted in ascending (alphabetical) order using the Client Reference column.

We hope to address this issue in the future but in the meantime instructions to do this using Excel are as follows:

  1. Download the CSV file from Web Search and open it in Microsoft Excel
  2. Go to the Data tab on the Ribbon and then click on Sort. This will open the Sort dialog box.
  3. In the Sort dialog box:
    1. Choose CLIENTREF from the Sort by dropdown. 
    2. Select A to Z from the Order dropdown. 
    3. Click OK to apply the change.

Your data should now be sorted by the CLIENTREF column. You may now import this into your external application.

Search filters not displayed on single search result

Landonline Web Search screen with the search filters highlighted

This issue affects all search modes that have filters:

  • Title - Registered Owner
  • Title - Legal Description
  • Title - Parcel ID

When you are on any single search result and swapping to the above search methods, the filters are not displayed.

Examples

If a search returns to multiple title results 

You can change the filters

Landonline Web Search screen with the search filters highlighted and results showing

If a search returns to only one result

You are not able to change the filters as the filters are not displayed.  Note: You are not able to get the filters back by swapping to the other search methods.

An example of a 'This summary page does not constitute a Record of Title...' error message

Workaround

The way to get the filters back is by returning to the search home page.

You can:

  • return to search home page by clicking the LINZ logo
     

    The LINZ logo highlighted in Landonline Web Search

  • or return to the search app by using the App Switcher
     

    The App Switcher and Search highlighted in Landonline Web Search
  • or log out and back to Landonline.

Download option not working for product viewed on screen

May 2023

If you choose to view a document in Web search using the Open in new window icon,

Image of the view in new window arrow icon.

it will display the document as expected.

Screenshot of a document displayed as expected.

But if you then attempt to download what is being viewed using the Download icon from within the View screen,
 

Image of the download icon.

the file will fail to download and you will be presented with this error.

Screenshot of the file download error message.

You can use one of the following work arounds.

  • Use the Download icon from the order screen.

    Use the Download icon from the order screen
  • Add the item to the product list and use either the download option or 'order' function from there. Note these options will not result in additional charges so long as they are done under the same reference number and within the same day. 

Blank screen when printing summary page

January 2023

Attempting to print the summary page from your browser gives a blank screen rather than the details you see onscreen.

Last updated