Revert/Update is clearing Transferor names
June 2024
There is an issue when using the ‘Revert/Update’ button for transferors, when the page is saved, the transferor names disappear.
Until this issue has been resolved, toggle the ‘change due to pending dealing’ on and off and the transferor names will restore and display. Save the page.
[Fixed] Business rule T059 failing but pre-validation report won’t appear for complex transfers and transmissions
June 2024
Now resolved - Between 31 May and 5 June, there was an issue with complex transfers or transmissions where business rule T059 was failing pre-validation, but no pre-validation report was being generated.
We are deploying a data correction for impacted instruments.
Issue when dealing with multiple titles with the same registered owners
May 2024
You may experience an issue when preparing an instrument with multiple titles, which all have the same registered owners, but their names are ordered differently on each title. You may notice the registered owners have duplicated, the resulting ownership may be incorrect or pre-validation could fail due to shares being incorrect. This could result in the instrument stepping down to lodge.
If you experience any of these issues, we recommend that you finish the dealing in Legacy Landonline. Follow these steps:
- Open the instrument in Legacy Landonline.
- Use the Restore button to restore the names of the registered owners.
- Re-prepare and save the instrument.
- Complete all other dealing tasks before submitting.
Memorandum number blank in New Landonline when previously entered in Legacy Landonline
May 2024
There is an issue when a mortgage is prepared in Legacy Landonline and the details have been manually entered (typed in, rather than using the lookup fields) and then that mortgage is opened in New Landonline, the memorandum number field is blank.
If you experience this issue, you can delete the mortgagee name in New Landonline, then re-add it using the lookup field. This will then let you add the memorandum number that it linked to that mortgagee. Save these changes.
Note
If instrument has already been signed by 1 role, it will have to be reverted to draft and remedied in New Landonline and then re-signed for both roles.
To avoid this issue, if preparing a mortgage in Legacy Landonline, you should use the lender quick codes or the mortgagee dropdown selection function to add the mortgagee rather than manually typing in these details.
Tax statements – preview displaying incorrectly in Microsoft Edge
February 2024
Some customers have found downloading a tax statement using Microsoft Edge is causing the preview to display incorrectly (text not displaying). If this is occurring, check your Microsoft Edge PDF settings or alternatively use Google Chrome or Adobe to view and download tax statements.
Auto-registered Caveat notices can't be submitted from New Landonline
January 2024
Caveat instruments, which will auto-register, cannot be submitted from New Landonline. Continue to submit auto-reg caveats in Legacy Landonline.
You can, however, submit a caveat which will lodge with LINZ.
Issue creating a PRNoC for a cancelled title
October 2023
You may not be able to create a post-registration Notice of Change (PRNoC) if the affected title has subsequently been cancelled. This is being investigated but in the meantime if you experience this, you’ll need to manually update the impacted council of the change.
Large dealings may timeout when certifying and signing
August 2023
Your session may timeout when certifying and signing a large dealing containing a lot of titles.
If this happens, either certify and sign the dealing in Legacy Landonline or try again in new Landonline by certifying and signing the instruments in smaller batches.
Ex-colleagues work still showing in Firm Dealings tab
August 2023
There is an issue where the Firm Dealings tab in New Landonline may show the names and any unfinished dealings for colleagues who’ve since left your firm.
If you experience this, either reassign the dealing to someone in your firm or delete the dealing and the ex-colleague will be removed from the Firm Dealings tab.
If the user has no dealings associated to them and is still displaying in the Firm Dealings list, reach out to our Contact Centre for further support.
SQL Error-284 when trying to submit a dealing
December 2022
If your dealing contains a transfer and the dealing fails to submit, check the Instruments & Roles page as the transfer instrument might have both roles (transferor and transferee) set to be both responsible for fees. Make the necessary correction and submit your dealing again.