Troubleshoot Landonline Web Search

If you’re having trouble using Landonline Web Search there may be a simple solution.

Issues and what to check

If you can’t find the property records you want

If your search has returned no records and you want us to conduct a search for you, you can request a manual search. Manual copies are more expensive – different fees apply.

  1. Go to the Request Manual Copy page.
  2. Complete the relevant fields (mandatory fields are marked with a red asterisk).
  3. Select the Submit button.

Some titles are unable to be searched using Landonline Web Search as they are withheld under the Land Transfer Act 2017 or Family Violence Act 2018. If a title is withheld, the search will return a message that the title could not be displayed or does not exist. A manual copy should be requested.

If Landonline Web Search isn’t functioning as you expected
  1. Check you are using a supported browser:
    1. Google Chrome
    2. Microsoft Edge
    3. Mozilla Firefox
    4. Safari.
  2. Check you are within the Landonline hours of operation:
  3. Check your internet connection.
  4. Check whether there are any known outages from the Landonline message centre, if you are a Legacy Landonline user.

If you can’t search by supporting documents or historic registered owners

This search functionality isn’t possible in Landonline Web Search. Currently you can search by:

  1. Record of title by:
    • Title reference 
    • Address
    • Legal description
    • Current registered owner (not historic owners)
    • Parcel ID
  2. An instrument by its registered number
  3. A survey by its registered number.

If you can’t remember your password

Landonline Web Search only users

Call our Customer Support team on 0800 665 463 (within New Zealand) or +64 7 974 5595 (international callers only) as there is currently no self-reset function for forgotten passwords.

 

Legacy Landonline users who also use Web Search

Use Legacy Landonline to reset your password (from the Legacy Landonline log in page). 

If there are duplicate charges on your fees summary or fees report

If you see any duplicate charges on your fees report, these cancel overnight. To be considered a duplicate, the charges must be for the same:

  • client reference, and
  • property record, and
  • day of purchase.

Check your fees report the next day and the status of any duplicates should have changed to ‘Cancelled-Withdrawn’ and the charges reversed.

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