Troubleshoot Landonline Web Search

If you’re having trouble using Landonline Web Search there may be a simple solution.

Issues and what to check

If you can’t find the property records you want

If your search has returned no records and you want us to conduct a search for you, you can request a manual search. Manual copies are more expensive – different fees apply.

  1. Go to the Request Copy page.
  2. Complete the relevant fields (mandatory fields are marked with a red asterisk).
  3. Select the Send button.

Land record order fees

Request Copy

Some titles are unable to be searched using Landonline Web Search as they are withheld under the Land Transfer Act 2017 or Family Violence Act 2018. If a title is withheld, the search will return a message that the title could not be displayed or does not exist. A manual copy should be requested.

If Landonline Web Search isn’t functioning as you expected
  1. Check you are using a supported browser:
    • Google Chrome
    • Microsoft Edge
    • Mozilla Firefox
    • Safari.
  2. Check you are within the Landonline hours of operation
  3. Check your internet connection.
  4. Check whether there are any known outages from the Landonline message centre

If you can’t find certain titles or supporting documents

Not all search functionality is currently available in Landonline Web Search. Currently you can search for a:

Record of title by:

  • Title reference
  • Address
  • Legal Description
  • Current Registered owner
  • Parcel ID.

Instrument by its registered number.

Supporting Document by:

  • Power of Attorney (by Name of Donor)
  • Memorandum (by Number).

Survey by its registered number.

Parcel by:

  • Appellation / Legal Description
  • Parcel ID. 

Mark by:

  • Node ID
  • Mark name
  • Mark ID. 

If you can’t remember your password

Reset your password online

You may be able to reset your password yourself. You will need to have already set up Multi Factor Authentication. 

See Forgotten your Landonline password

 

Phone Customer Support 

Call our Customer Support team on 0800 665 463 (within New Zealand) or +64 7 974 5595 (international callers only) and request a password reset.

If there are duplicate charges on your fees summary or fees report

If you see any duplicate charges on your fees report, these cancel overnight. To be considered a duplicate, the charges must be for the same:

  • client reference, and
  • property record, and
  • day of purchase.

Check your fees report the next day and the status of any duplicates should have changed to ‘Cancelled-Withdrawn’ and the charges reversed.

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