OCTN Legacy Landonline 284 SQL - database error
November 2024
You may get a Legacy Landonline 284 SQL ‘database error’ message when tyring to edit an OCTN after it has been prepared in New Landonline. This happens after specific steps have been taken in preparing the OCTN as follows:
- Create OCTN and prepare in New Landonline Dealings.
- Add or remove an affected title for the OCTN in New Landonline Dealings.
- Make some changes to the Prepare OCTN screen in New Landonline Dealings, such as modifying a legal description or owner name.
- Open the OCTN Prepare screen in Legacy and make further changes.
- On save in Legacy Landonline, the SQL error will trigger.
Workaround is to continue preparing and making changes to the OCTN in New Landonline only.
Discharge instruments: banner warning showing incorrectly
August 2024
When preparing a discharge instrument that contains no interest holder details, a warning banner will appear:
When dealing with a discharge of an image-only instrument, you can ignore the banner and manually enter in the interest holder’s name. We are working on removing the banner for circumstances in which is does not apply.
Memorandum number blank in New Landonline when previously entered in Legacy Landonline
May 2024
There is an issue when a mortgage is prepared in Legacy Landonline and the details have been manually entered (typed in, rather than using the lookup fields) and then that mortgage is opened in New Landonline, the memorandum number field is blank.
If you experience this issue, you can delete the mortgagee name in New Landonline, then re-add it using the lookup field. This will then let you add the memorandum number that it linked to that mortgagee. Save these changes.
If instrument has already been signed by 1 role, it will have to be reverted to draft and remedied in New Landonline and then re-signed for both roles.
To avoid this issue, if preparing a mortgage in Legacy Landonline, you should use the lender quick codes or the mortgagee dropdown selection function to add the mortgagee rather than manually typing in these details.
Tax statements – preview displaying incorrectly in Microsoft Edge
February 2024
Some customers have found downloading a tax statement using Microsoft Edge is causing the preview to display incorrectly (text not displaying). If this is occurring, check your Microsoft Edge PDF settings or alternatively use Google Chrome or Adobe to view and download tax statements.
Issue creating a PRNoC for a cancelled title
October 2023
You may not be able to create a post-registration Notice of Change (PRNoC) if the affected title has subsequently been cancelled. This is being investigated but in the meantime if you experience this, you’ll need to manually update the impacted council of the change.
Ex-colleagues work still showing in Firm Dealings tab
August 2023
There is an issue where the Firm Dealings tab in New Landonline may show the names and any unfinished dealings for colleagues who’ve since left your firm.
If you experience this, either reassign the dealing to someone in your firm or delete the dealing and the ex-colleague will be removed from the Firm Dealings tab.
If the user has no dealings associated to them and is still displaying in the Firm Dealings list, reach out to our Contact Centre for further support.
SQL Error-284 when trying to submit a dealing
December 2022
If your dealing contains a transfer and the dealing fails to submit, check the Instruments & Roles page as the transfer instrument might have both roles (transferor and transferee) set to be both responsible for fees. Make the necessary correction and submit your dealing again.