Summer services update
Information Summer services update

Our offices and services will have reduced availability over the holiday period.  Read more about our holiday hours and services availability.

Urgency requests

Information about our urgency request process.

This process applies to Legacy Landonline and the New Landonline apps.

You can request urgency for a transaction through Landonline. If we approve your request and grant urgency, your transaction will be moved up the queue and we will process it when capacity next becomes available. Normal transaction processing times and criteria still apply.

Requests for urgency will be assessed and a response will be provided within 1-2 business days.

Information you need to provide in your urgency request:

  • What are the circumstances requiring urgency?
  • What is the significant impact to you or your customer and why?
  • Are there any critical dates?
  • Why are they critical?
  • Include the transaction reference the request relates to.

When assessing your request, we will consider factors such as:

  1. The impact on the requestor if urgency is not granted (such as significant financial impacts or compassionate grounds).
  2. The impact on other customers if urgency is granted (such as time to process, other similar work or if other work is dependent on this). 
  3. Our capacity to process the transaction urgently (such as complexity, workloads and skillsets available).

Making a request

All urgency requests must be submitted using one of three “Request for Urgency” request types available in Landonline:

  • Titles _ Request for urgency 
  • Survey _Request for urgency 
  • Requests – Titles – Requests for urgency

If a survey plan and titles dealing are lodged with us and are linked in Landonline we will extend any urgency consideration to both parts of the transaction. This means only one urgency request is needed. 

If you are requesting urgency for anything other than a dealing or survey transaction you can use Requests – Titles- Requests for urgency, if you are not a Landonline user please contact our call centre for help. 

Seeking review of a decision

If you are not satisfied with the outcome of our decision, you can email customersupport@linz.govt.nz to request a review. Please include the reference number for the request and outline any additional information you think may assist.  

Our team managers will review the decision and respond within 48 hours.

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