Summer services update
Common questions and answers
Can't find the titles, plans or other land records you want
Some records are protected, not held by us, are held by other organisations or too fragile or large to be digitalised.
You can request a manual search for some records you can't find in Land Record Search. You may also request to view an original record in one of our offices.
Using the Manual Order form for land record orders
View an original paper land record
Land Record Search isn't working
Check you are using our supported browsers: Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.
Check you are within our hours of operation and it's not a public holiday:
Check your internet connection.
If Land Record Search is still not working, contact our Customer Support on 0800 665 463.
You don't have an email address, credit card or debit card
To use Land Record Search you must have:
- an email address
- a credit card, Prezzy card or debit card to buy land records.
You haven't got your records within 24 hours
Orders made in Land Record Search for digital records should be in your email inbox within 24 hours.
If you haven't got your records:
- check your junk or spam folder in your email account
- gather your order reference number and email address and contact our Customer Support.
Contact Customer Support on 0800 665 463.
You want a LIM report or building consents for a property
LINZ does not hold Land Information Memorandum (LIM) reports, building consents or resource consents.
Contact your local city council for these records.
You want sales information and due diligence reports for a property
LINZ does not hold sales information or due diligence reports for a property.
Contact a lawyer or real estate agent for this information.
You can't find if you can cut a tree that overhangs on your property
LINZ does not hold information on what to do with neighbour disputes or cutting trees.
For this information check out your local city council's website or contact a lawyer.
Can't find if you can cut a tree down on your property
LINZ does not hold records on resource consents or cutting trees on your property.
Your lawyer or local city council can help:
You're having trouble completing the Manual Order form
First check our information on completing the Manual Order form:
How to complete the Manual Order Form
If you still need help, contact our Customer Support:
Contact Customer Support on 0800 665 463.
Your manual order didn't arrive in 3 working days
If you haven't received your manual order in your email within 3 working days check your junk or spam folder.
If you still haven't received it, contact our Customer Support on 0800 665 463.
Can't find information about Māori land
You want information on boundaries or survey marks for land
Information about boundaries or survey marks may be in a survey plan for the land.
Search for a survey or plans in Land Record Search.
You want to know if you can build something on your property
LINZ doesn't hold information on building or resource consents.
Contact your lawyer or local city council to find out if you can build something on your property:
Error messages and other messages
There is no structured data available for the historical title. To view more information you must order a copy of the title
A message of no structured data means you need to use our Manual Order Form to order a copy of the title:
The title could not be displayed or does not exist
If a title can't display it means it doesn't exist or it's protected and can't be displayed.
Check the title is correct.