Troubleshoot Land Record Search

Common questions and issues using Land Record Search.

Common questions and answers

Can't find the titles, plans or other land records you want

Some records are protected, not held by us, are held by other organisations or too fragile or large to be digitalised.

You can request a manual search for some records you can't find in Land Record Search. You may also request to view an original record in one of our offices.

Using the Manual Order form for land record orders

View an original paper land record

 

Land Record Search isn't working

Check you are using our supported browsers: Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.

Check you are within our hours of operation and it's not a public holiday:

Access Land Record Search

Check your internet connection.

If Land Record Search is still not working, contact our Customer Support on 0800 665 463.

You don't have an email address, credit card or debit card

To use Land Record Search you must have:

  • an email address
  • a credit card, Prezzy card or debit card to buy land records.
You haven't got your records within 24 hours

Orders made in Land Record Search for digital records should be in your email inbox within 24 hours.

If you haven't got your records:

  • check your junk or spam folder in your email account
  • gather your order reference number and email address and contact our Customer Support.

Contact Customer Support on 0800 665 463.

You want a LIM report or building consents for a property

LINZ does not hold Land Information Memorandum (LIM) reports, building consents or resource consents.

Contact your local city council for these records.

Local city council websites

You want sales information and due diligence reports for a property

LINZ does not hold sales information or due diligence reports for a property.

Contact a lawyer or real estate agent for this information.

You can't find if you can cut a tree that overhangs on your property

LINZ does not hold information on what to do with neighbour disputes or cutting trees.

For this information check out your local city council's website or contact a lawyer.

Local council websites

Can't find if you can cut a tree down on your property

LINZ does not hold records on resource consents or cutting trees on your property.

Your lawyer or local city council can help:

Local council websites

You're having trouble completing the Manual Order form

First check our information on completing the Manual Order form:

How to complete the Manual Order Form

If you still need help, contact our Customer Support:

Contact Customer Support on 0800 665 463.

Your manual order didn't arrive in 3 working days

If you haven't received your manual order in your email within 3 working days check your junk or spam folder.

If you still haven't received it, contact our Customer Support on 0800 665 463.

Can't find information about Māori land

Māori land records are held by the Māori Land Court. 

Find records:

Pātaka Whenua online portal

You want information on boundaries or survey marks for land

Information about boundaries or survey marks may be in a survey plan for the land.

Search for a survey or plans in Land Record Search.

You want to know if you can build something on your property

LINZ doesn't hold information on building or resource consents.

Contact your lawyer or local city council to find out if you can build something on your property:

Local council websites

Error messages and other messages

There is no structured data available for the historical title. To view more information you must order a copy of the title

A message of no structured data means you need to use our Manual Order Form to order a copy of the title:

Using the Manual Order Form

The title could not be displayed or does not exist

If a title can't display it means it doesn't exist or it's protected and can't be displayed.

Check the title is correct.

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