Summer services update
Information Summer services update

Our offices and services will have reduced availability over the holiday period.  Read more about our holiday hours and services availability.

Landonline urgent messages and known issues

Further information related to current Landonline alerts, and documentation of currently known issues.

Urgent messages for Landonline customers

This section contains urgent messages and descriptions of issues that have a high customer impact.

For a full list of known issues see Production issues for New Landonline applications or Production issues for Legacy Landonline.

Issue affecting e-dealing users - T037 Business rule failure

18 September 2024

  • A fix to address the above issue was put in place on Tuesday 17 September.
  • Either you have self-corrected the data in your dealing or LINZ has rerun the data to where you were on Monday 16 September.
  • You can proceed to sign and submit as usual.
  • Please note that for Order for New Certificate of Title (OCTN) instruments these must be completed in Legacy Landonline. Any dealings containing an OCTN instrument will not be editable in New Landonline
  • Apart from OCTN instruments in New Landonline all other parts of Legacy and New Landonline are working normally
  • Please contact Customer Support at 0800 665 463 or customersupport@linz.govt.nz if you need assistance.
  • We plan to re-release the OCTN instrument in New Landonline on Monday 23 September.
     

Signing Error Message 30520

January 2023

If you get the error Message 30250, you need to upgrade to the recently released version of Digisign.

Screenshot of Landonline error message.

Solution

To upgrade see:
Software downloads, Step 5) Digisign
 

An unidentified error has occurred during signing

January 2023

If you get the error “Predefined Message, an unidentified error has occurred in signing”, you need to upgrade to the recently released version of Digisign OR repair Digisign

Screenshot of Landonline error message.

Solution

To resolve, please use the Digisign Repair Tool. See Software downloads, Step 8) Digisign Repair Tool for the download and instructions:
Software downloads, Step 8) Digisign Repair Tool
 

SQL Error-284 when trying to submit a dealing

December 2022

If your dealing contains a transfer and the dealing fails to submit, check the Instruments & Roles page as the transfer instrument might have both roles (transferor and transferee) set to be both responsible for fees. Make the necessary correction and submit your dealing again.
 

Production issues for New Landonline applications

Production issues are issues actively being monitored until we have a resolution.

New Landonline applications include Web Search, Dealings, Survey, Notice to Mortgagee, Notice of Change, and Request Product List.

Production issues for New Landonline applications.

Production issues for Legacy Landonline

Production issues are issues actively being monitored until we have a resolution.

Our Legacy Landonline application is also known as Landonline Workspace and includes e-dealing, e-survey, e-search, and TA e-certification.

Production issues for Legacy Landonline.

Other known issues for New and Legacy Landonline

Enhancement requests considered for the longer term backlog for New Landonline applications and known issues in Legacy Landonline that will be addressed in the new applications.

Other known issues for New and Legacy Landonline.

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