Remote Access tool terms and conditions
Before you set up the Remote Access tool you'll need to read and understand the terms and conditions.
Remote Access Tool terms and conditions
Remote control of your desktop can only be undertaken with your express agreement. By continuing you acknowledge that:
- You are solely responsible for the security of the confidential information within your desktop, and LINZ accepts no responsibility for any expenses or losses incurred or any action taken as a result of receipt of any confidential information.
- The support representative will use reasonable endeavours to perform the services promptly, but no warranty is given or liability accepted by LINZ in respect of any times for response or performance by the support representative, and time will not be of the essence.
- Provision of these services does not imply any guarantee that the support representative will be successful in correcting software malfunctions, or problem resolution, and LINZ accepts no liability in this connection.
- All information available within your desktop will be treated as extremely confidential and will not be copied or replicated in any fashion.
Please ensure that confidential documents are closed before allowing our representative to access your desktop.
Administrator rights needed
Your organisation may require you to have admin rights on your device to install this software.
Ask your IT administrator for help with installation.
About security
Our Remote Access tool runs under the same security levels used and trusted by major banking institutions: TLS 1.2 transport security and AES-256-bit encryption.
Our customer support securely log into the software with Single Sign-On (SSO).
Every phone call with our agents is recorded for auditing and compliance. We're able to run reports on technician performance, login history and session metrics.
You must give permission for customer support to access your computer, and you can close the application at any time during a call.