Remote Access tool

Overview of what the Remote Access tool is and how it helps us to support you.

Security information and terms and conditions for the Remote Access tool.

How to install the Remote Access tool software.

How to use the Remote Access tool to allow customer support to access your computer.

How to install the one-time use support applet to allow a customer support agent to access your computer.

Answers to some issues you may have with the Remote Access Tool or applet.