Summer services update
When is Landonline available?
Landonline is available seven days a week, including most public holidays.*
Monday to Friday: 6am to 10pm
Saturday: 6am to 7pm
Sunday: 6am to 7pm
*Christmas/New Year close-down dates: Landonline will close at 10pm Tuesday 24 December 2024 and will remain closed until 6am Friday 3 January 2025.
Planned outages will sometimes be required, usually for system maintenance purposes.
Planned outages will be notified on this page, and by direct email to registered users.
Current processing times
As we approach the end of the calendar year, we anticipate higher volumes of work and increased urgency requests from our customers. To help manage expectations, we’ve provided guidance on the priority of work and what you can do to help us process work efficiently.
Survey and Title processing times guidance
Our indicative processing times are reviewed at the beginning of each week.
Survey
Routine datasets:
6 – 10 working days
Complex datasets:
16 – 24 working days
We prioritise plans linked to a lodged dealing transaction. Plans and dealings don’t need to be lodged at the same time, they are automatically identified as being linked upon lodgement. Complex plans take longer to process than routine plans, whether linked to a dealing or not.
Titles
Non New Title dealings:
7 – 13 working days
New Title dealings:
15 – 22 working days
Adverse Possession, Accretion, Extinguishment of easements and other similar work that require advertising and/or notice periods will not fit within the timeframes above. When these types of transactions are lodged, we will email you with further information.
Urgency requests
All urgency requests are now submitted through Landonline.
To do this, submit a ‘Request for urgency’ via Landonline. We will endeavour to respond with an outcome on all urgency requests within 1 to 2 business days.
For more information see:
Survey requests for urgency
Titles requests for urgency
Hours of lodgement
Title dealings
Dealings can only be submitted between 7am and 7pm, Monday to Friday. Dealings cannot be submitted on weekends or public holidays.
A warning banner will display if you are on the Submit page and there is 10 minutes or less left to submit your dealing for the day.
Cadastral survey datasets
Submit any time during Landonline hours
Support hours
Monday to Thursday: 8am to 5pm
Friday: 8am to 12pm then 1pm to 5pm
Every Friday, the contact centre is unavailable from midday to 1pm. Please call back after 1pm or use the call back function.