Hours and processing times
When is Landonline available?
Landonline is available seven days a week, including public holidays.
Monday to Friday: 6am to 10pm
Saturday: 6am to 7pm
Sunday: 6am to 7pm
Planned outages will sometimes be required, usually for system maintenance purposes.
Planned outages will be notified on this page, and by direct email to registered users.
Processing times
Survey
Compliant datasets: Routine 5 – 7 working days / Complex 19 – 20 working days (as at 17 April 2024)
Titles
Compliant dealings: 15 to 22 working days (as at 17 April 2024)
Urgency requests
A new urgency request process is now in place. The process may be different to what you are used to. All urgency requests are now submitted through Landonline.
To do this, submit a ‘Request for urgency’ via Landonline. We will endeavour to respond with an outcome on all urgency requests within 1-2 business days.
See more information on survey requests for urgency and titles requests for urgency.
Hours of lodgement
Title dealings
Dealings can only be submitted between 7am and 7pm, Monday to Friday. Dealings cannot be submitted on weekends or public holidays.
A warning banner will display if you are on the Submit page and there is 10 minutes or less left to submit your dealing for the day.
Cadastral survey datasets
Submit any time during Landonline hours
Support hours
Monday to Thursday: 8am to 5pm
Friday: 8am to 12pm then 1pm to 5pm
Every Friday, the contact centre is unavailable from midday to 1pm. Please call back after 1pm or use the call back function.